Day 71: Not My Proudest Moment, but...

 

I'll admit it. I yelled at the QuickBooks guy today.  In hindsight, I'm not proud of my actions, but really...how much questioning can one girl take?

It all started with a simple phone call to "deactivate" my on line payroll processing.

Me (after being on hold for 10 minutes): Yes, I'd like to cancel my payroll service.
Random Pushy Operator Girl:  Why?  Ms. Tagudin.  Are you going out of business?
Me (not really wanting to discuss it): No. My bookkeeper is handling my payroll now so I don't need it.
Pushy Operator Girl: I don't understand. So your bookkeeper is handling your payroll and you don't need it?
Me (obviously not giving her an answer that fit into a neat little box):  Yes. That's what I said.  I no longer need it.
Now Super Duper Pushy Operator Girl: But Kathy.  May I call you Kathy?  That's really not a reason I understand. Can you tell me some more about why you don't need the payroll service?
Me (now completely annoyed): I'm cancelling because I don't need it.  I don't know what else to tell you. I just don't need it.
Extra Pushy Operator Girl: So, do you no longer have employees?
Me (now ready to kill someone):  Yes. I still have employees. I just don't need the payroll service.
Now Super Duper, Duper Pushy Annoying Operator Girl: Ok hold please while I process your transaction.

(2 minutes later)

Annoying Operator Girl:  Ms. Tagudin, I have Tom on the line to discuss closing your payroll service.
Tom (cheesy smile coming through the phone): Hello, Ms. Tagudin. This is Tom.  I understand you would like to cancel your payroll service?
Me (turning purple from biting my toungue): Yes Tom. I would like to cancel my payroll service.
Tom (obviously oblivious to the sound of disdain): So...can you tell me WHY you'd like to cancel your payroll service?
Me (now completely disgusted): No, Tom.  I would not like to tell you WHY I'm cancelling my payroll service.  I just don't need it anymore.  End of story. Period.
Tom (still oblivious to the sound of disdain): I understand, Ms. Tagudin. However in order to better serve you, we need to know why you are cancelling.
Me (no longer able to contain myself):  You want to know why I'm cancelling, TOM.  I'll tell you why I'm cancelling, TOM.  I'm cancelling TOM because instead of listening to me and just cancelling my service, TOM, you've had me on the phone for 20 minutes TOM, running me around in circles TOM about WHY I want to cancel TOM.  I'm cancelling TOM because dealing with you is like pulling teeth. I'm cancelling TOM because I'd rather be at the dentist than having this conversation. I'm cancelling TOM because Quickbooks is an awful company to deal with and EVERY TIME I have a problem or concern, I have to call you about the problem or concern, then I'm FORCED to talk to you for 1/2 hour about the problem or concern before you HANDLE IT.  THAT is why I'm cancelling TOM.  Do you understand, TOM?!?!?!?
TOM (starting to get it): So, you're cancelling then because you don't like the service?

Aaaaargh!  Somebody shoot me.

Altered Today: Self Expression, Any Civility, My Last Nerve

Comments

[elaine]

Dearest Kathy, That was such a Charlie Brown Moment. With loads of Pride & Love, E

[Kathy Tagudin]

I didn't think about it until you said it, but yes. Yes it was. I'm going to change the post right now to call him a blockhead (FYI: I called him an idiot in an earlier version, but thought it might be a bit harsh....lol).

[Lucy]

Hilarious YouTube conversation! I've been in this place many times, too, and have always wished the "Help" line people could go through what I/we go through. I did mention to one of them after a frustrating 10 minutes without getting anywhere that I would post about their terrible customer service on my FB page & would Tweet about them, too (didn't have FB at the time, and still don't Tweet, but that's beside the point). I got immediate resolution to my problem. Aaaaahhh, the power of the Internet. I'll be interested to hear if you have any followup conversation initiated by QuickBooks.